Shipping and Delivery Policy

Last Updated: September 16, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking, and related terms applicable to purchases made through wsnba.shop.

The online store is operated by KeepITsimple.cloud ApS.

Please review this policy carefully before placing an order.

1. Shipping Destinations

We currently deliver to eligible destinations throughout Europe.

Shipping availability may vary depending on:

• Destination country;
• Postal code;
• Product availability;
• Carrier coverage;
• Local delivery restrictions;
• Customs requirements; and
• Other logistical considerations.

Available delivery options for your order will be displayed during checkout where applicable.

We reserve the right to restrict shipping to certain destinations where delivery is not reasonably or legally available.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude:

• Saturdays;
• Sundays; and
• Public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high order volume, promotions, or public holidays, processing may occasionally take longer.

The 1–2 business day processing period follows the shipping terms in the reference policy you provided.

3. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is generally:

5–7 business days

This estimated delivery period does not normally include the initial 1–2 business day order processing period.

Actual delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances affecting transportation.

The reference policy specifies an estimated 5–7 business day delivery period after dispatch.

4. Delivery Estimates

Delivery dates and timeframes displayed on our website or during checkout are estimates unless expressly stated otherwise.

Delivery may occasionally be delayed because of circumstances such as:

• Carrier congestion;
• Customs processing;
• Public holidays;
• Severe weather;
• Transportation interruptions;
• High shipping volumes;
• Incorrect or incomplete delivery information;
• Local delivery restrictions; or
• Other circumstances outside our reasonable control.

We will make reasonable efforts to arrange delivery within the estimated period.

Mandatory consumer rights concerning delayed delivery remain unaffected.

5. Shipping Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.

Where available, the shipping confirmation may contain:

• Carrier name;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant shipping information.

Please make sure that the email address provided when placing your order is accurate.

6. Order Tracking

Where tracking is available, you may use the tracking number or tracking link provided in your shipping confirmation to monitor your parcel.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.

If you experience difficulties tracking your order, please contact us:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

Please include your order number when contacting us.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check:

• Recipient name;
• Street address;
• Building or apartment number;
• Postal code;
• City;
• Country;
• Telephone number; and
• Email address.

If you notice an error in your delivery information, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

8. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may:

• Be delayed;
• Be held by the carrier;
• Be returned to the sender; or
• Require additional delivery arrangements.

Additional reasonable shipping costs resulting directly from incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.

Please contact us promptly if you identify an address error.

9. Failed Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

• Attempt redelivery;
• Contact the recipient;
• Leave delivery instructions;
• Send the parcel to a local collection point; or
• Return the parcel.

Customers should follow the instructions provided by the carrier.

Where a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, please contact us to discuss the available options.

10. Delayed Orders

If your estimated delivery period has passed, please first check your tracking information.

Tracking information may show:

• The current location of the parcel;
• An attempted delivery;
• Customs processing;
• A carrier delay;
• A collection point; or
• Another shipping update.

If there has been no meaningful tracking update for an extended period, please contact us with your order number.

We will review the available shipping information and, where appropriate, contact the relevant carrier.

11. Lost Parcels

If you believe your parcel may be lost, please:

• Check the tracking information;
• Confirm the delivery address;
• Check whether another household member accepted the parcel;
• Check reception or designated delivery areas;
• Check any delivery notice provided by the carrier; and
• Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact us.

Please provide:

• Your full name;
• Order number;
• Delivery address; and
• Relevant tracking information.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.

12. Damaged Parcels

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Where reasonably possible, please provide:

• Your order number;
• A description of the damage;
• Photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A video showing the problem where relevant.

Please retain the original packaging until we have reviewed the issue.

Depending on the circumstances, an appropriate remedy may include:

• Replacement;
• Repair;
• Return;
• Refund; or
• Another remedy required by applicable consumer law.

13. Incorrect Products

If you receive a product different from the one you ordered, please contact us promptly.

Please provide:

• Your order number;
• Photographs of the product received;
• A photograph of the shipping label; and
• A description of the issue.

After reviewing the matter, we will provide appropriate instructions.

Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.

14. Missing Products or Components

If your order arrives with missing products, accessories, or components, please contact us.

Please provide:

• Order number;
• Description of the missing item;
• Photographs of the products received;
• Photographs of the outer packaging; and
• A photograph of the shipping label.

We will review the issue and provide an appropriate solution.

15. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your order, where applicable.

Shipping costs may depend on factors including:

• Delivery destination;
• Selected delivery method;
• Product type;
• Parcel size or weight; and
• Carrier service.

The shipping amount displayed during checkout will apply to the relevant order unless otherwise stated.

16. Customs, VAT, and Import Charges

Orders shipped across national borders may be subject to:

• VAT;
• Customs duties;
• Import taxes;
• Customs clearance charges; or
• Other fees imposed by the destination country.

Where applicable taxes or charges are included in the amount paid during checkout, this will be indicated where reasonably possible.

Unless expressly stated otherwise during checkout, additional import duties, taxes, or government charges imposed independently by destination authorities may be the customer's responsibility, subject to applicable law.

Customs processing may occasionally affect delivery times.

We do not control processing times or charges imposed independently by customs authorities.

17. Delivery Restrictions

Certain products may be subject to shipping restrictions based on:

• Destination country;
• Product type;
• Carrier rules;
• Customs regulations;
• Safety requirements; or
• Applicable law.

If we cannot legally or reasonably deliver a product to your destination after an order has been placed, we will contact you.

Where appropriate, the affected order or item may be cancelled and any amount already paid for the cancelled item will be refunded.

18. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

In such cases:

• Parcels may arrive on different dates;
• Separate tracking numbers may be provided; and
• Different carriers may be used.

Receiving only part of an order does not necessarily mean that other items are missing.

Please check all available tracking information before contacting customer support.

19. Carrier Services

We may work with third-party postal, courier, and logistics providers to deliver orders.

The specific carrier may vary according to:

• Destination;
• Product;
• Parcel size;
• Shipping service; and
• Carrier availability.

Once dispatched, tracking and delivery events may be managed through the relevant carrier's network.

Nothing in this section limits our obligations to consumers under mandatory applicable law.

20. Risk During Delivery

For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.

Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.

If your parcel is lost or damaged before delivery, please contact us promptly.

21. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist you.

However, once an order has entered fulfillment or has already been dispatched, changes or ordinary cancellation may no longer be possible.

Any statutory withdrawal or cancellation rights remain unaffected.

22. Refused or Unclaimed Deliveries

If you refuse delivery or fail to collect a parcel, it may be returned to us.

Refusing a parcel or failing to collect it does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If you wish to withdraw from your purchase, please contact us directly and clearly communicate your decision in accordance with our Return and Refund Policy.

Additional reasonable costs resulting from an incorrect address, unjustified refusal, or failure to collect a shipment may be the customer's responsibility where permitted by applicable law.

23. Returns

Shipping a product back to us is governed by our Return and Refund Policy.

Please contact us before returning a product so that we can provide the appropriate return instructions.

For voluntary change-of-mind returns, customers are generally responsible for applicable direct return shipping costs as described in our Return and Refund Policy.

For defective, damaged, incorrect, or otherwise non-conforming products, reasonable return shipping costs will be handled in accordance with applicable consumer law and our Return and Refund Policy.

24. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate delivery information;
• Provide a valid email address and telephone number;
• Monitor available tracking information;
• Respond to reasonable carrier communications;
• Collect parcels from designated collection points within the applicable collection period; and
• Contact us promptly if a delivery problem occurs.

25. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict, or waive any mandatory consumer right available under applicable Danish, European Union, European Economic Area, or other applicable consumer protection law.

Where mandatory applicable law provides greater protection than this policy, the mandatory legal requirements will apply.

26. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Shipping services;
• Carrier arrangements;
• Delivery destinations;
• Business operations;
• Applicable laws or regulations; or
• Our online store services.

The latest version will be published on wsnba.shop with an updated revision date.

Changes will not retroactively remove mandatory rights that have already arisen in relation to an existing order.

27. Company and Contact Information

If you have questions about shipping, tracking, delivery, damaged parcels, or an existing order, please contact:

KeepITsimple.cloud ApS

CVR Number: 35656006

Registered Address:
C/O bloch
Aurehøjvej 7
2900 Hellerup
Denmark

Email: support@wsnba.shop
Telephone: +45 41 15 84 31
Website: wsnba.shop

When contacting us about an existing order, please include your order number and the email address used to place the order.