Frequently Asked Questions

Last Updated: September 16, 2026

Welcome to the wsnba.shop Frequently Asked Questions (FAQ) page.

This page provides general information about shopping, orders, payments, shipping, returns, refunds, and customer service at wsnba.shop, operated by KeepITsimple.cloud ApS.

If you cannot find the answer to your question below, please contact us:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

1. Who operates wsnba.shop?

wsnba.shop is operated by:

KeepITsimple.cloud ApS
CVR Number: 35656006

Registered Address:
C/O bloch
Aurehøjvej 7
2900 Hellerup
Denmark

The supplied Danish CVR document identifies KeepITsimple.cloud ApS, CVR number 35656006, at this registered address.

2. How can I contact customer service?

You can contact our customer service team using the following details:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

When contacting us about an existing order, please include your order number and the email address used to place the order.

3. How do I place an order?

To place an order:

1. Select the product you wish to purchase.
2. Choose the applicable model, size, variation, or quantity where available.
3. Add the product to your shopping cart.
4. Proceed to checkout.
5. Enter your billing and delivery information.
6. Select one of the payment and delivery methods actually available during checkout.
7. Review your order information.
8. Complete your order.

Please make sure your name, email address, telephone number, billing information, and shipping address are accurate before submitting your order.

4. How do I know if my order was received?

After placing an order, you may receive an order confirmation at the email address provided during checkout.

Please check your email inbox and, where necessary, your spam or junk folder.

If you cannot locate your confirmation, contact us at support@wsnba.shop.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

We will make reasonable efforts to assist you.

However, once an order has entered processing or has already been dispatched, ordinary changes or cancellation may no longer be possible.

Any statutory withdrawal or cancellation rights remain unaffected.

6. What payment methods do you accept?

The payment methods available for your purchase are the methods actually displayed during checkout.

Available payment methods may vary depending on factors such as your location, currency, order value, and payment provider.

Please review the payment options shown at checkout before completing your purchase.

7. Is my payment information secure?

Payments may be processed through Shopify and/or independent payment service providers.

Depending on the selected payment method, your payment provider may use security measures such as encrypted transmission, authentication, transaction verification, and fraud monitoring.

We will never ask you to send your complete payment card number, online banking password, payment password, or similar confidential credentials to us by email.

8. Why was my payment declined?

A payment may be declined for reasons including:

• Incorrect payment information;
• Insufficient funds;
• Expired payment credentials;
• Failed authentication;
• Bank or payment-provider restrictions;
• Transaction limits;
• Fraud-prevention checks; or
• Technical problems.

If your payment is declined, please verify the information entered and contact your bank or payment provider where appropriate.

If another payment method is displayed during checkout, you may also try that method.

9. Where do you ship?

We currently ship to eligible destinations throughout Europe, subject to delivery availability and applicable restrictions.

Shipping availability may depend on:

• Destination country;
• Postal code;
• Product;
• Carrier coverage;
• Local restrictions; and
• Customs requirements.

The delivery options available for your particular order will be displayed during checkout where applicable.

10. How long does order processing take?

Orders are generally processed within 1–2 business days after being successfully placed and confirmed.

Business days generally exclude Saturdays, Sundays, and public holidays.

The supplied reference shipping policy uses the same 1–2 business day processing timeframe.

11. How long does delivery take?

After dispatch, estimated delivery is generally:

5–7 business days

This estimated delivery period normally does not include the initial 1–2 business day processing period.

Actual delivery times may vary depending on destination, carrier, customs procedures, public holidays, weather, and other transportation circumstances.

The supplied reference policy specifies 5–7 business days after dispatch as its estimated delivery timeframe.

12. How much does shipping cost?

Where applicable, the shipping cost for your order will be displayed during checkout before you complete the purchase.

Shipping costs may depend on factors including:

• Delivery destination;
• Delivery method;
• Product;
• Parcel size or weight; and
• Carrier service.

Please review the final checkout information before placing your order.

13. How can I track my order?

Where tracking is available, you may receive a tracking number or tracking link after your order has been dispatched.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If you have difficulty tracking your order, contact:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

Please include your order number.

14. What should I do if my order is delayed?

First, check the available tracking information for the latest delivery update.

Delays may occur because of:

• Carrier congestion;
• Customs processing;
• Public holidays;
• Severe weather;
• Transportation disruptions;
• Incorrect delivery information; or
• Other circumstances affecting delivery.

If there has been no meaningful tracking update for an extended period, contact us at support@wsnba.shop with your order number.

15. What should I do if my parcel appears to be lost?

Please first:

• Check your tracking information;
• Confirm your delivery address;
• Check whether another household member accepted the parcel;
• Check any designated delivery or reception area;
• Check for carrier delivery notices; and
• Contact the local carrier where appropriate.

If you still cannot locate your parcel, contact us with your order number, delivery address, and available tracking information.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.

16. What should I do if my product arrives damaged or defective?

Please contact us promptly at:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

Please provide, where reasonably possible:

• Your order number;
• Description of the problem;
• Photographs of the product;
• Photographs of the packaging;
• Photograph of the shipping label; and
• A video showing the problem where relevant.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, return, price reduction, or refund.

17. What should I do if I receive the wrong product?

Please contact us promptly at support@wsnba.shop.

Include:

• Your order number;
• Photographs of the product received;
• Photograph of the shipping label; and
• A description of what you ordered and what you received.

We will review the information and provide appropriate instructions.

18. What should I do if something is missing from my order?

If your order arrives with a missing product, component, or accessory, please contact us.

Please provide:

• Order number;
• Description of the missing item;
• Photographs of the products received;
• Photographs of the packaging; and
• Photograph of the shipping label.

We will review the matter and provide an appropriate solution.

19. What is your return period?

We offer a 30-day voluntary return period for eligible products.

You may request an eligible voluntary return within 30 days from the date you receive your order.

The supplied reference policy also uses a 30-day voluntary return period.

This commercial return period is separate from and does not reduce applicable statutory consumer rights.

20. How do I request a return?

Before sending a product back, please contact us:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

Please provide:

• Your full name;
• Order number;
• Email address used for the order;
• Product you wish to return;
• Reason for the return; and
• Photographs or videos if the product is damaged, defective, incomplete, or incorrect.

Please wait for the applicable return instructions before sending your product.

21. What is the return address?

Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:

KeepITsimple.cloud ApS
C/O bloch
Aurehøjvej 7
2900 Hellerup
Denmark

CVR Number: 35656006

Please contact us before shipping your return.

Do not send returns on a cash-on-delivery, postage-due, or collect-on-delivery basis unless we have expressly agreed to this in advance.

22. What condition must a returned product be in?

For an eligible voluntary return, the product should generally:

• Be in the same condition in which you received it;
• Be unused, unworn, and undamaged;
• Include original accessories and components;
• Include original tags or labels where applicable;
• Be returned in its original packaging where reasonably possible; and
• Include valid proof of purchase.

Different rules may apply when exercising statutory consumer rights.

23. Do EU/EEA customers have a 14-day right of withdrawal?

Where applicable, consumers purchasing eligible products through distance-selling methods in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

To exercise an applicable right of withdrawal, contact us before the relevant deadline:

Email: support@wsnba.shop

The reference policy separately recognizes this EU/EEA 14-day statutory withdrawal period.

24. Who pays for return shipping?

For voluntary change-of-mind returns, customers are generally responsible for direct return shipping costs.

Where an applicable statutory withdrawal right is exercised, customers are generally responsible for direct return costs where they have been properly informed of that responsibility and applicable law permits it.

If a return is required because we supplied a defective, damaged, incorrect, or otherwise non-conforming product, reasonable return shipping costs will be covered by us where required by applicable law.

25. How long does a refund take?

For eligible returns under our voluntary 30-day return policy, once the returned product has been received, inspected, and approved, we will normally process the refund within 10 business days after approval.

After we process a refund, your bank, card issuer, or payment provider may require additional time before the amount appears in your account.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

26. How will I receive my refund?

Where possible, an approved refund will normally be issued using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.

We do not charge a separate refund processing fee.

27. Can I exchange a product?

If you would like a different product, size, model, or variation, please contact us.

Depending on product availability, we may:

• Arrange an exchange; or
• Ask you to return the original product and place a new order.

Replacement availability cannot be guaranteed until the applicable arrangement has been confirmed.

28. Are all products returnable?

Certain products may be excluded from voluntary returns or an applicable statutory withdrawal right where permitted by law.

Examples may include:

• Clearly personalized or custom-made products;
• Products liable to deteriorate or expire rapidly;
• Certain sealed hygiene or health-protection products after unsealing;
• Certain sealed software, audio, or video products after unsealing; and
• Other products subject to applicable legal exceptions.

These exceptions do not remove mandatory rights relating to defective, damaged, incorrect, or non-conforming goods.

29. Will I have to pay customs duties or import taxes?

Orders shipped across national borders may be subject to VAT, customs duties, import taxes, clearance charges, or other government-imposed fees.

Where these charges are included during checkout, this will be indicated where reasonably possible.

Where additional charges are independently imposed by destination authorities, the customer may be responsible for them, subject to applicable law.

30. How is my personal information used?

We may process personal information where appropriate to:

• Process orders;
• Process payments;
• Arrange delivery;
• Provide customer support;
• Handle returns and refunds;
• Prevent fraud;
• Maintain website security; and
• Comply with applicable legal requirements.

For further information, please review our Privacy Policy.

31. What should I do if I entered the wrong delivery address?

Contact us as soon as possible:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

If your order has not yet been dispatched, we may be able to update the delivery address.

Once the parcel has been shipped, we cannot guarantee that the address can be changed.

32. Where can I find your store policies?

Our applicable store policies are published on wsnba.shop and may include:

• Return and Refund Policy;
• Privacy Policy;
• Terms of Service;
• Shipping and Delivery Policy;
• Payment Policy;
• Contact Information; and
• Legal Notice.

Please review the applicable policies before completing a purchase.

33. How can I make a complaint?

If you have a complaint concerning an order, product, payment, delivery, return, refund, or our Services, please contact us first:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

Please provide your order number, where applicable, and a clear description of the issue so that we can review the matter.

Nothing in this FAQ restricts any consumer remedy available under applicable law.

34. Contact Us

If your question is not answered above, please contact:

KeepITsimple.cloud ApS

CVR Number: 35656006

Registered Address:
C/O bloch
Aurehøjvej 7
2900 Hellerup
Denmark

Email: support@wsnba.shop
Telephone: +45 41 15 84 31
Website: wsnba.shop

When contacting us regarding an existing order, please include your order number and the email address used when placing the order.