Return and Refund Policy

Last Updated: September 16, 2026

This Return and Refund Policy applies to purchases made through the online store wsnba.shop, operated by KeepITsimple.cloud ApS (“we,” “us,” “our,” or the “Company”).

We want our customers to understand their return, cancellation, and refund rights clearly before making a purchase.

Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable Danish, European Union, or European Economic Area consumer protection law.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return, the product should generally:

Be in the same condition in which you received it;
Be unused, unworn, and undamaged;
Include all original accessories, components, manuals, and other included items;
Include original tags or labels, where applicable;
Be returned in its original packaging where reasonably possible; and
Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Products showing excessive use, customer-caused damage, unauthorized alteration, or missing components may not qualify for a full refund, except where mandatory consumer rights apply.

Our voluntary 30-day return policy is separate from and does not reduce any statutory withdrawal, warranty, or consumer protection rights.

2. How to Request a Return

Before returning a product, please contact us to request return authorization and return instructions.

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

When contacting us, please provide:

Your full name;
Order number;
Email address used to place the order;
Product you wish to return;
Reason for the return; and
Photographs or videos where the request concerns a damaged, defective, incomplete, or incorrect product.

Please do not send a product back before receiving the applicable return instructions.

Returns sent to an incorrect address may result in processing delays.

3. Return Address

Unless we provide a different authorized return address as part of your return instructions, approved returns should be sent to:

KeepITsimple.cloud ApS
C/O bloch
Aurehøjvej 7
2900 Hellerup
Denmark

CVR Number: 35656006

Please contact us before shipping any return.

Do not send returns on a cash-on-delivery, postage-due, or collect-on-delivery basis unless we have expressly agreed to this in advance.

The company name, CVR number and registered address above correspond to the company information contained in the supplied CVR document.

4. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order as soon as reasonably possible after delivery.

Your product arrives damaged;
The product appears defective;
You receive a product different from the one ordered;
Parts or accessories are missing; or
The parcel shows significant transportation damage.

When contacting us, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.

We will review the information and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include:

Repair;
Replacement;
Return;
Price reduction; or
Refund.

If the return is required because we supplied a defective, damaged, incorrect, or otherwise non-conforming product, we will cover reasonable return shipping costs where required by applicable law.

5. Non-Returnable Products and Exceptions

Certain products may not qualify for our voluntary return policy or may be excluded from the statutory withdrawal right where permitted by applicable law.

These may include:

Products made to the customer's specifications or clearly personalized;
Products that are liable to deteriorate or expire rapidly;
Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
Products that have become inseparably mixed with other items after delivery;
Sealed audio, video, or computer software products after the seal has been removed;
Digital content or services where statutory withdrawal rights have been lost following valid consent, where applicable; and
Other products excluded from return or withdrawal under applicable consumer law.

These exclusions do not affect your mandatory rights regarding defective, damaged, incorrect, or non-conforming goods.

If you are unsure whether a product can be returned, please contact us before sending it back.

6. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers purchasing eligible products through an online or other distance-selling method in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the statutory withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you must inform us of your decision before the applicable 14-day withdrawal period expires.

You may do so by sending a clear statement to:

Email: support@wsnba.shop

Your statement should clearly identify the order and confirm that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after informing us of your decision to withdraw.

This section follows the 14-day EU/EEA withdrawal framework used in the supplied reference policy.

7. Condition of Products Returned Under the Statutory Withdrawal Right

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.

You may be responsible for any reduction in the value of the product caused by handling beyond what would normally be necessary to inspect the product in a physical retail store, where permitted by applicable law.

Opening packaging does not automatically remove a statutory withdrawal right unless a specific legal exception applies.

8. Return Shipping Costs

Change-of-Mind and Statutory Withdrawal Returns

Where you exercise an applicable statutory right of withdrawal, you are responsible for the direct cost of returning the goods, provided that we have properly informed you of this responsibility as required by applicable law.

You are also generally responsible for return shipping costs for voluntary change-of-mind returns made under our 30-day return policy.

Return costs may include:

Postal charges;
Courier fees;
Appropriate packaging expenses; and
Other direct costs associated with returning the product.

We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking number until your return has been completed.

Defective, Damaged, or Incorrect Products

You will not normally be required to pay reasonable return shipping costs where the return is caused by:

A defective or non-conforming product;
A product damaged before or during delivery;
An incorrect product supplied by us;
Missing components or accessories; or
Another confirmed error attributable to us.

Please contact us before returning such products so that we can provide the appropriate instructions.

The distinction between customer-paid change-of-mind returns and return costs associated with defective or incorrectly supplied goods is also used in the supplied reference policy.

9. Exchanges

If you want a different product, size, model, or variation, please contact us.

Depending on product availability, we may either:

Arrange a direct exchange; or
Ask you to return the original product and place a new order after the return has been approved.

Product availability cannot be guaranteed until a replacement order has been confirmed.

Any mandatory rights relating to defective or non-conforming goods remain unaffected.

10. Return Inspection

After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.

We will notify you when the return has been reviewed.

For voluntary returns, where permitted by law, products may be refused or a reasonable deduction may be made from the refund if the product:

Has been damaged after delivery by the customer;
Shows use beyond reasonable inspection;
Is missing accessories or components;
Has been materially altered; or
Has suffered a reduction in value due to unnecessary handling.

This provision does not limit mandatory consumer rights.

11. Refunds Under the EU/EEA Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase as required by applicable law.

This normally includes the cost of our least expensive standard delivery method offered for the order.

If you selected an expedited, express, or other more expensive delivery method, we are not required to reimburse the additional delivery cost exceeding our standard delivery option where permitted by applicable law.

We will process the reimbursement without undue delay and within the period required by applicable consumer law.

For purchases involving physical goods, where permitted by law, we may withhold reimbursement until:

We have received the returned goods; or
You provide sufficient evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.

You will not be charged a separate refund processing fee by us.

12. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns falling under our voluntary 30-day return policy rather than a statutory withdrawal right, we will notify you after the returned product has been received and inspected.

If the return is approved, the refund will normally be processed within 10 business days after approval.

Where possible, the refund will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us:

Email: support@wsnba.shop
Telephone: +45 41 15 84 31

13. Order Cancellations

If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.

Any statutory withdrawal or cancellation rights available under applicable law remain unaffected.

14. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.

Where you wish to withdraw from an order, please contact us directly and clearly communicate your decision.

Additional reasonable costs resulting from an unjustified refusal, incorrect delivery information, or failure to collect an order may be deducted or charged where permitted by applicable law.

Mandatory consumer rights remain unaffected.

15. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement, exchange, or refund.

Acceptable proof may include:

Order confirmation;
Order number;
Purchase receipt;
Payment confirmation; or
Other information reasonably sufficient to identify the transaction.

16. Consumer Rights

This Return and Refund Policy provides commercial return terms in addition to any rights available under applicable consumer protection law.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted.

Where mandatory applicable law provides greater rights than this policy, the mandatory legal requirements will apply.

17. Company and Contact Information

For questions regarding returns, refunds, exchanges, damaged products, or statutory withdrawal rights, please contact us:

KeepITsimple.cloud ApS